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shipping & returns

SHIPPING POLICY

In-Clinic Pick Up

Skincare products and accessories can be purchased at anytime during our clinic hours as well as online. If you have purchased an item(s) online and would like to pick up the product from our clinic, simply select "Pickup" as your delivery option at checkout. You will receive a confirmation message when your item is ready for pick up. This message will also include special instructions for retrieving your order. 

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Shipping Within Canada

For shipping within Canada, we charge a standard rate of $18.00.

Return & Exchange Policy

Aside from replacing damaged products, we do not offer refunds, exchanges, or credits on medical treatments and services, treatment packages, gift cards, or retail products.

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